Changi Airport in Singapore has been voted the World’s Best Airport by air travelers for the third year in a row at the 2015 World Airport Awards, held at Passenger Terminal EXPO in Paris, France. This is the 6th time that Changi Airport has picked up this top title at the World Airport Awards.
“To win this prestigious award three years in succession is a remarkable achievement for Changi Airport Singapore, and underlines its popularity among air travelers as the world’s Best Airport,” said Edward Plaisted, CEO of Skytrax. “Changi Airport lives up to its reputation as the world’s Best Airport and rather than dwell on earlier success, the airport continues to innovate and concentrate on making the customer experience in the airport environment the most enjoyable.”
Changi Airport was also voted Best Airport for Leisure Amenities, for its music bar lounges, cinemas, music deck, swimming pool, napping and rest areas, and the in-terminal Transit Hotel.
“It is a great honor to be named World’s Best Airport by Skytrax for the third year running. This recognition is particularly pleasing for us as it comes at a time of transformation at Changi Airport,” said Lee Seow Hiang, CEO of Changi Airport Group. “We are excited about Changi Airport’s future as we expand to serve an increasing number of passengers.”
The World Airport Awards are the most prestigious accolades for the airport industry, voted by customers in the largest, annual global airport customer satisfaction survey. The Awards are based on 13 million customer nominations across 112 nationalities of air travelers, and included 550 airports worldwide. The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product – from check-in, arrivals, transfers, shopping, security and immigration, through to departure at the gate.